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Whatorder

Getting hold of us

There is a person at both of these

No contact form, no chatbot, no ticket number. Two ways through, both of them read and answered by a person.

A plain desk telephone and a blank notepad set side by side on an empty surface, seen from above.

By email

support@assuredfd.shop

The quickest route. Write as little or as much as you like — you do not have to explain your situation to get help with the software.

By telephone

+44 7300887127

Answered during United Kingdom working hours. Leave a message outside them and it will be returned.

Billing and cancelling

Ending a subscription takes one button in billing. If you would rather we did it, say so and we will. Refunds and cancellation.

Erasing what is held

One control inside the account removes everything under it, for good. If you cannot get in to use it, write to us and we will do it. What is held, and for how long.

Something not working for you

Tell us what you were trying to do and what got in the way. Accessibility sets out how the site is built and what its known limits are.

The corner of a bare desk with a plain angle-poise lamp switched off, and one blank sheet of paper beside it.
A wide plain table beside a large window in even flat daylight, with a few blank papers laid out on it.

Questions that come up

What do you keep about the person this concerns?

Nothing. There is no field for a name, a date, a relationship or an address anywhere on this site, and none of it is wanted. If you happen to type something of that kind into your list, the server takes it out before anything is written down, rather than after.

You can go through the whole thing once — both columns and the sheet you can send — without making an account at all. If you do make one, everything you have written can be erased in a single action, and erasing means the record is removed, not hidden.

What you write is never used to train a model. Not ours, and not anybody else's.

Will you send me reminders?

No. This never contacts you about anything on your list. There are no notifications, no push messages, no nudges and no emails about what you have or have not done. That is not a setting you have to find and switch off; the ability is not in the software.

The only emails that ever arrive concern the subscription itself: a confirmation when you start one, a receipt for each payment, a notice before a subscription renews, and a confirmation when you end one. Those emails talk about money and dates of billing, and nothing else. They never mention a single item from your list.

What else do I need to do? Is anything missing from my list?

This does not have a list of its own. The official guidance where you are, and whoever is handling arrangements with you, will have the list — this only helps put the one you already have in order.

It will never add an item you did not mention, and it holds no procedures, no required documents and no methods for anywhere in the world. Rules differ a great deal between places and they change, which is exactly why nothing of that kind is stored here.

Is there a time limit on any of this?

This gives no information about time limits, and it will not hurry you. There are no dates in it, nothing counts down, and nothing is marked as late.

Where a limit does apply to something, it is the official guidance where you are that says so, not this. If an item you wrote might have one, that falls under what this cannot know, and it says so on the page rather than guessing.

What about wills, estates, tax, benefits, insurance or debts?

Those are entirely outside what this does. When an item you write touches any of them, it is taken out of both columns and set aside with one line: it needs someone qualified, it is not something to work out from a list, and it is not something this can help with.

No advice is given on any of it, no figures are produced, and no adviser, firm or organisation is recommended or linked to. There is no directory here, no partner, no featured anything.

How accurate is the sorting?

It reads the shape of what you wrote and nothing else: whether you said something is waiting on something, and whether the wording describes an errand that does not need you personally. It is a starting arrangement, not a ruling.

It will get some of them wrong, because only you know your own situation. Every item can be moved across the line by hand, by keyboard or by an explicit button as well as by dragging, and the arrangement you end up with is the one that counts.

It does not decide anything for you, and it must not be relied on as legal, financial, tax or professional advice of any kind.

Can I use it without paying?

Yes, and not in a cut-down way. On the free plan both columns and the sheet you can send are complete: no watermark, no stamp, no mark of ours, and no prompt on either of them asking you to upgrade.

The sheet is the one thing here that genuinely helps somebody, and putting a mark on it or holding it behind a payment is not something we are willing to do. Paying unlocks working on the same list with other people, and keeping things for the long term. That is all it unlocks.

How do I cancel, and what happens to the money?

There is a single button inside your account that ends the subscription. It takes one confirmation and no conversation: nothing appears offering you a discount, asking why, or trying to talk you out of it.

Because this is a digital service supplied immediately, you have a 14-day right to cancel from the day the contract is made, unless you asked for the service to start straight away and acknowledged that doing so ends that right once the service has been fully supplied. Both of those are separate tick boxes at checkout, neither of them ticked for you, and both are repeated back to you in the order email.

The full position, including the statutory cancellation form, is set out on the cancellation and refunds page.

What happens to my allowance if I do not use it?

Each plan comes with a monthly allowance, and it does not carry over into the next month. There are no top-up packs and no stored balance, because an allowance here is not money: it cannot be exchanged for cash, transferred to anyone, or refunded as a balance.

If a month's allowance is not enough, the only thing to do is move to a larger plan, and you can move back down again whenever you want.

Who can use it?

Anyone aged 18 or over. Accounts and subscriptions are not available to anyone under 18.

It is written in English, priced in US dollars, and available worldwide. It is operated from the United Kingdom.